INDUSTRIES
Collection call centers
We help you to leverage your most valuable resource, the call center agent, by enabling them to focus only on the work that matters while automating menial and repetitive tasks.
In-house account management
We help you to maximize the profit on your accounts without the need to spend any money on having to deploy additional resources.
Government
we help you to streamline your processes and exponentially improve service levels within the constraints of your available budget.
Case Manager for debt recovery
A debt management solution for debt collectors and attorneys. It’s simple to use and easy to love!
COMPLEX FINANCES MADE EASY
IMPROVE COLLECTION RESULTS IN A CINCH
MAKE CHILD’S PLAY OF IMPORTING DATA
MONTHLY REPORTS AT YOUR FINGERTIPS
MOVE YOUR COLLECTIONS TO THE FAST LANE
SUPPORT AND STRENGTHEN THE COLLECTION PROCESS
Payment Arrangements Management
The Payment Arrangement Manager provides recovery agents with the necessary tools to dynamically and easily create, monitor, manage and automate PTP arrangements that suit all parties involved.
ADVANCED AUTOMATION
Automated workflow keeping you ahead of the game
FLEXIBLE SETTINGS
Configure Payment Arrangement settings to suit your business.
COMPREHENSIVE HISTORY
Keep track of arrangement events
CONNECT WITH YOUR CUSTOMERS
Cordial and compatible payment solutions
Debit Order
Management
Legal Process Managemnet
Case Manager Deployment
Nadine Tojeira
General Manager at Burnard Raaff & Associates
Burnard Raaff & Associates has been using Case Manager for 13 years for our telephonic debt collections. This system helps tremendously in all aspects of Debt Collections. It helps all agents stay on top of all their work load for the day and assists in helping us optimize our work flow for optimal collections. Case Manager ensures that we work all our files on the day it is due, very user friendly and can be as automatized as you want it to be. The system is also ever evolving with the changes that happen often with the collection industry and also ensures that you are using proper security steps to stay in line with the POPI Act
Brenda Zondagh
Prosperitas
DiensTek has provided us with support and consulting services for CaseManager. They are highly knowledgeable, not only with regards to technology, but also with streamlining business processes. DiensTek has always reacted very quickly when asked for assistance. They are excellent problem solvers and software programmers. I can highly recommend DiensTek and their unique skillset to any company.
Click To Dial
Data Interigation
Dialer Interigation
OTHER SERVICES
We enable you to better focus your staff to only work on those things that matter, when they matter, thereby dramatically improving productivity and efficiency.
Amazing workflow capabilities
The workflow capabilities that are available in Case Manager allowed us to start managing the CRM function of our business and get insight into how the onboarding of new clients are progressing.
- COLLECTIONS CALL CENTER