With Special Reference to CaseManager and Engage Implementation.
In this article I will look at what IT contributes to business. Why would you pay money for IT hardware and software solutions when you already have so many expenditures?
With Special Reference to CaseManager and Engage Implementation.
If you are convinced that technology can improve your business, the last thing you want to do is fail to implement it properly. This will take away from the benefit you could extract.
It is a fact that most customers now prefer messaging channels like text, over phone engagements.
Most great customers are also busy people - they want to get things done efficiently. Messaging allows them to multitask.